Plustek 0124 Datasheet download pdf (Page 37)

CHAPTER IV. TROUBLESHOOTING

If you encounter problems with your scanner, please review the installation and

scanning instructions contained in this guide.

Before you ask for customer service or repair, please refer to the information in this

chapter and consult our FAQ (Frequently Asked Questions) in which you can find

useful self troubleshooting information. From the Windows START menu, point to

Programs > Your Scanner Model Name, and then click FAQ.

SCANNER CONNECTION

The first step to take when troubleshooting connection problems with your

scanner is to check all physical connections. The icon

, located on the Windows

system tray, indicates if the scanner software is properly launched and the scanner and

computer are communicating with each other.

Appearance Status

The program has been successfully launched and the scanner

is connected with the computer, ready to scan mages.

The scanner is not connected with the computer. Or, the

scanner power is not switched on.

No Display

You have chosen to terminate the program, no matter the

scanner is connected or disconnected with the computer.

CLEARING PAPER JAMS

If a paper jam in the ADF happens, please perform the following steps:

1. Remove any unjammed documents still loaded into the ADF.

2. Open the ADF cover by pulling the cover open lever.

Cover Open

Lever

ADF Input

Tray

ADF Cover

3. Gently but firmly pull the jammed documents out of the ADF. Try to avoid

creasing or wrinkling the documents.

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Plustek 0124 Datasheet Page 37