Plustek 0124 Datasheet download pdf (Page 42)

APPENDIX B:

CUSTOMER SERVICE AND WARRANTY

For further assistance, visit our website or call our customer support phone

number listed on the last page of this guide. One of our representatives will be happy to

assist you from Monday through Friday during office working hours.

To avoid delays, please have the following information available before calling:

 Scanner name and model number

 Scanner serial number (located at the bottom of the scanner)

 Scanner CD version and part number

 A detailed description of the problem

 Your computer manufacturer and its model number

 The speed of your CPU

 Your current operating system and BIOS (optional)

 Name of software package(s), version or release number and manufacturer

of the software

 Other USB devices installed

STATEMENT OF LIMITED WARRANTY

This Statement of Limited Warranty applies only to the options you originally

purchase for your use, and not for resale, from an authorized reseller.

The manufacturer warranty includes all parts and labor, and is not valid without

the receipt of original purchase. To obtain warranty service, you may contact the

authorized dealer or distributor, or visit our website to check out the available service

information, or send a request via E-mail for further help.

If you transfer this product to another user, warranty service is available to that

user for the remainder of the warranty period. You should give your proof of purchase

and this statement to that user.

We warrant that this machine will be in good working order and will conform to its

functional descriptions in the documentation provided. Upon provision of proof of

purchase, replacement parts assume the remaining warranty of the parts they replace.

Before presenting this product for warranty service, you must remove all programs,

data and removable storage media. Products returned without guides and software will

be replaced without guides and software.

This Limited Warranty service does not provide for carry-in exchange when the

problem results from accident, disaster, vandalism, misuse, abuse, unsuitable

environment, program modification, another machine or non-vendor modification for

this product.

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Plustek 0124 Datasheet Page 42